Refund policy

The Customer has the right to withdraw from the contract in accordance with the provisions of Legislative Decree No. 21 of 21 February 2014.


(pursuant to Art. 49(4) of Legislative Decree 21/2014)
You have the right to withdraw from the contract, without stating reasons, within 14 days.

The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.

In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase order by means of an explicit declaration to be sent within the aforementioned period by registered letter with return receipt to the following address

Tartufi al Massimo Snc di Massimo Cillario & C Vicolo Caserma n° 6 - 12063 Dogliani (CN) -Italy

Or by e-mail to the following address:
In order to comply with the withdrawal period, it is sufficient for you to send the communication concerning the exercise of the

right of withdrawal before the expiry of the withdrawal period.

In the event that the right of withdrawal is excluded, Tartufi al Massimo SNC di Cillario Massimo & C. will return the purchased products to you, charging you for the cost of return.

Effects of Withdrawal
If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Such refunds shall be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you shall not incur any costs as a consequence of such a refund.

Please return the goods or deliver them to:


The costs of returning the goods shall be borne by us.


You are only liable for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal is excluded in the following cases, pursuant to Article 59 of Legislative Decree 21/2014:

order of Products that are liable to deteriorate or expire rapidly
order of sealed Products that are not suitable to be returned for hygienic or health protection reasons or that have been opened after delivery.
order of customised Products at the request of the Consumer PurchaserThe right of withdrawal is applicable only for Products purchased on the website which can be returned to Tartufi al Massimo SNC di Cillario Massimo & C. and put back on the market without any risk to the health of the consumer.