Shipping policy

The characteristics and price of the various products for sale on the Site (hereinafter the "Product" or "Products") are shown on the page relating to each Product.

In order to purchase Products, the Customer shall fill in and send the order form in electronic format, following the instructions contained in the Site. The Customer shall add the Product to the "Shopping Cart" and, after having read the General Terms and Conditions and the Privacy Policy and confirmed their acceptance, shall enter the shipping and possible invoicing data, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares that he/she has read all the information provided to him/her during the purchase procedure and fully accepts these General Terms and Conditions and the transcribed payment terms.

The contract stipulated between Tartufi al Massimo SNC di Cillario Massimo & C. and the Customer must be considered concluded with the acceptance of the order by Tartufi al Massimo SNC di Cillario Massimo & C. This acceptance is communicated to the Customer by means of an email confirming the order itself containing a reference to these General Terms and Conditions, the order number, the shipping and invoicing data, the list of the Products ordered with their essential characteristics, and the total price, including delivery charges. The Customer will check the confirmation email and if he/she identifies any errors in the order, he/she will have 12 hours from receipt of such email to contact Tartufi al Massimo SNC di Cillario Massimo & C. by sending an email to or by calling the number +39017376156. After this deadline, the order will be put into processing for shipment and no further changes will be accepted, without prejudice to the Customer's rights as set out in Article 7 below.

Once the order has been received, the company Tartufi al Massimo SNC di Cillario Massimo & C. will check the availability of stocks in order to process the order. In the event that one or more Products are not available, the Customer Service will promptly notify the Customer by email who, within the next 12 hours, will be entitled to reply to confirm the shipment of any further available Products or to cancel it. If no reply is received within that time, the order shall be considered confirmed and the Products available shall be shipped. In this case, the full amount for the missing Products will be reversed or in any case, depending on the payment method chosen, will not be charged to the Customer.

Product prices are inclusive of all taxes and duties. All prices are in Euro. The cost of shipping varies depending on the total weight of the products purchased and the final destination of the delivery. In the Shopping Cart page, and subsequently in the Checkout page, the user will be able to view the actual shipping cost (also specifying the place of destination of the goods) before confirming the order.

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the "Shipping Information" field.

All purchases shall be delivered by express courier (hereinafter, 'Courier') from Monday to Friday, excluding public holidays and national holidays. Tartufi al Massimo SNC di Cillario Massimo & C. is not responsible for unforeseeable delays or delays not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation email including a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be dispatched within a period of 5 (five) working days starting from the day after the day on which Tartufi al Massimo SNC di Cillario Massimo & C. confirmed the order to the Customer by means of an order confirmation email.